Privacy policy

Own The Look: We operate the website ownthelook.in This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website.

Our store is hosted on Shopify, which provides us with the e-commerce platform to sell our products and services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

When you visit or interact with our website, we may collect the following personal information:

  • Personal details: Name, billing address, shipping address, email address, phone number

  • Payment information: Payment method details (processed securely via third-party payment gateways; we do not store card details)

  • Order information: Products purchased, order history, returns or exchanges

  • Account information: Login details and preferences (if applicable)

  • Device information: IP address, browser type, device information

  • Communication data: Emails or messages sent to us for customer support

How We Use Your Information

We use your personal information to:

  • Process and fulfill orders

  • Arrange shipping and delivery

  • Process payments, returns, and refunds

  • Communicate with you regarding orders and support requests

  • Improve our website, products, and services

  • Send transactional emails and updates

  • Prevent fraud and ensure website security

  • Comply with legal and regulatory obligations

Sharing of Information

We may share your information only when necessary, including with:

  • Shopify, to operate our online store

  • Payment gateways, to securely process transactions

  • Courier and logistics partners, to deliver your orders

  • Legal or regulatory authorities, when required by law

We do not sell or rent your personal information to third parties.

Cookies & Tracking Technologies

We use cookies and similar technologies to improve user experience, analyze website traffic, and remember preferences.
You can control or disable cookies through your browser settings.

Data Security

We take reasonable security measures to protect your personal information.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders and provide services

  • Comply with legal, tax, and accounting obligations

  • Resolve disputes and enforce agreements

Your Rights

You may request to:

  • Access your personal information

  • Correct inaccurate information

  • Delete your personal information (subject to legal requirements)

To exercise these rights, please contact us using the details below.

Children’s Privacy

Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.

Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.

Contact Information

For any questions about this Privacy Policy or your personal information, contact us at:

Trade Name: Own The Look
Email: info.ownthelook@gmail.com

Contact: +91 9426363117
Address:
Rohan Creation
B/H Swaminarayan Mandir
D-29, Jivanpran Residency
Nava Naroda
Ahmedabad – 382330
Gujarat, India